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Scanner Bulb Error message is received as a result of the HP LaserJet 3300mfp series product scanner?s inability to find the home reference point.

Perform the following steps to troubleshoot the issue:

1. Remove and replace the power cord from the unit.
2. Wait approximately 35 seconds for the scanning assembly to "walk out" and then quickly remove the plug again.
3. Repeat steps 1 and 2, three to four times until the head moves approximately 1 inch away from its normal resting place.
4. Replace the plug and let the product fully finish the boot cycle
5. Please ensure that the current firmware update (20021018W) is installed. You can download and install the same from the link given below:

http://welcome.hp.com/country/us/eng/support.html

Please follow the steps provided below to download the driver:

1. Click on the option "download drivers and software".
2. Enter "LaserJet 3300mfp" in the search box and press enter key.
3. Select Cross operating system (BIOS, Firmware, Diagnostics, etc).
4. Click HP LaserJet 3300mfp firmware update for windows.


HP LaserJet 3300 MFP Series Products - Firmware Update Utility Installation
Security level: HP and Customer Viewable

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